Privacy Policy

Privacy Policy

Last Updated: 01/01/2026

This Privacy Policy explains how PetzEmpawrium ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our store, website, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, billing/shipping address.

Payment Information: Payment details are processed securely by third‑party payment processors; we do not store full card details.

Pet Information: Pet name, breed, age, health or grooming notes (if provided).

Technical Information: IP address, browser type, and website usage data (if applicable).

2. How We Use Your Information

We use your information to:

Process purchases and service bookings

Communicate with you about orders, appointments, or promotions

Improve our products and services

Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information. We may share information with:

Service providers (payment processors, delivery services, grooming or veterinary partners if applicable)

Legal authorities when required by law

4. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission is 100% secure.

5. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal information

Opt out of marketing communications

Request information about how your data is used

6. Cookies (If Applicable)

Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised "Last Updated" date.

8. Contact Us

If you have questions about this Privacy Policy, contact us at:

PetzEmpawrium
Email: Petzempaw@gmail.com
Phone: 01158374500
Address: 130 Belper Road , Ilkeston, United Kingdom, DE76FQ

Terms and Conditions

Last Updated: 01/01/2026

These Terms and Conditions govern your use of PetzEmpawrium and its products and services.

1. General

By purchasing from or using our services, you agree to these Terms and Conditions. We reserve the right to update these terms at any time.

2. Products and Services

All pets, products, and services are subject to availability.

We make reasonable efforts to ensure accurate descriptions and pricing, but errors may occur.

3. Pet Health & Care Disclaimer

Once a pet leaves our premises, PetzEmpawrium is not responsible for illness, injury, or death unless required by applicable consumer laws.

Customers are responsible for proper care, housing, and veterinary treatment.

4. Grooming, Training, or Boarding Services (If Applicable)

Appointments should be scheduled in advance, Unless Stated otherwise

Cancellations may require notice (e.g., 24 hours) to avoid cancellation fees.

We are not responsible for pre‑existing health or behavioural conditions.

5. Returns and Refunds

Returns are accepted according to our return policy (displayed in‑store or online).

Certain items (food, medication, Raw Food) may be non‑refundable.

6. Limitation of Liability

To the fullest extent permitted by law, PetzEmpawrium is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.

7. Customer Responsibilities

Customers agree to:

Provide accurate information

Treat staff, animals, and facilities with respect

Follow all care instructions provided

8. Governing Law

These Terms and Conditions are governed by the laws of United Kingdom.

9. Contact Information

For questions regarding these Terms and Conditions, contact us at:

PetzEmpawrium
Email: Petzempaw@gmail.com
Phone: 01158374500